You can contact us before placing your order - but order wait times are typically between 2 to 8 weeks.

All normal saddle trial and returns policies still apply on pre-orders.

 

Saddleworld Devonport Returns & Refunds Policy

We understand that sometimes you may need to return an item. To qualify for a refund, products must be in their original condition with tags attached, and proof of purchase must be provided.

• Refund Requests: Must be made within 14 days of delivery unless the product is faulty or recalled.
• Exchanges: Allowed up to 30 days from the delivery date.

Exclusions:

• Feed, vitamins, and medical items are non-returnable unless faulty or recalled.
• Special orders are not eligible for change-of-mind refunds or exchanges.
• Sale items are non-returnable unless faulty. Please note, heavily discounted items may have slight imperfections - if you would like images sent before your order is dispatched please let us know.

How to Return an Item:

Before sending a return, please contact us at info@saddleworlddevonport.com.au or submit a return request via your account. Once your request is processed, we will provide a return authorization number.

• You may arrange your own postage or opt for us to handle the return shipping, which will be deducted from your refund.
• Please note that if your order qualified for "Free Freight over $200," postage costs will be deducted from your refund if you make a return.

Important Notes:

• The original postage charge cannot be refunded unless the order contains incorrect or damaged products.
• Postage costs for returns of items that are not faulty or damaged are the customer's responsibility.
• Refunds will be processed to the original payment method used.
• Saddleworld Devonport cannot accept returns on earrings, underwear, horse supplements, or horse feed unless faulty.
• We are not responsible for items lost or damaged during return transit.
• Any Buy Now Pay Later payments used, the fee to us for your purchase will be deducted out of your refund.

Saddles fall under a seperate Return Policy, please read here: Saddle Trial Policy

 Trials: Saddles ordered through the Saddleworld Devonport website or purchased in-store at either Saddleworld Devonport or Saddleworld Launceston, and paid for via credit card or bank transfer with a delivery address within Australia, automatically qualify for the trial period.*

In the rare event that you wish to make a return, to qualify for an exchange or refund you must ensure that the saddle;

1. Is returned within 7 days of delivery;
2. Remains unused, with the original ticketing, saddle covers clean and the saddle unmarked. The girth points cannot show signs of excessive wear beyond what a saddle fitting would produce.
3. Is returned in its original packaging, which must be in the same condition as when received. This includes ensuring that saddles are well-packed in foam/cardboard to protect the item during transit, and any tags or warranty information are with the saddle.

Terms:

• Return postage to the store location will be the responsibility of the customer.
• All returned saddles will incur a $100 Trial Fee that will be deducted from the refund before processing.
• Refunds make take up to 2 business days to be processed on delivery – please allow for at least 5 business days to see the funds return to your account.
• The trial period commences on the day you receive your parcel, as recorded by the postal company. Or for local customers, on the day you collect the saddle from our store. If for some reason the saddles return is delayed at the fault of the customer, the trial period will be forfeited at the discretion of the Saddleworld Manager
• The trial period concludes on the 7th day. For example, if a saddle is received on a Monday, it must be returned via post or delivered in person to Saddleworld Devonport or Launceston the following Monday.

*Please note that purchases made through Buy Now Pay Later services (such as Afterpay, Zip Pay, etc.), financed orders, and international orders do not qualify for the trial. Additionally, saddles that have been discounted or discontinued by the manufacturer are exempt from this trial offer.

Saddleworld Devonport and Launceston reserve the right to refuse returns of saddles that have not met these terms, and the saddles return to the customer is that customers responsibility.