Saddleworld Devonport & Launceston Saddle Trial Policy

In the rare event that you wish to make a return, to qualify for an exchange or refund you must ensure that the saddle;

  1. Return is requested within 7 days of delivery.
  2. Remains with the original ticketing, saddle covers clean and the saddle unmarked. The girth points cannot show signs of excessive wear beyond what a saddle fitting would produce.
  3. Is returned in its original packaging, which must be in the same condition as when received. This includes ensuring that saddles are well-packed in foam/cardboard to protect the item during transit.


  • Return postage to the store location will be the responsibility of the customer.
  • All returned saddles will incur a $100 Trial Fee that will be deducted from the refund before processing.
  • The customer can provide pictures of the saddle from each side, the underside and of the girth points.
  • Refunds make take up to 2 business days to be processed on delivery – please allow for at least 5 business days to see the funds return to your account.
  • The trial period commences on the day you receive your parcel, as recorded by the postal company. Or for local customers, on the day you collect the saddle from our store. If for some reason the saddles return is delayed at the fault of the customer, the trial period will be forfeited at the discretion of the Saddleworld Manager.
  • The trial period concludes on the 7th day. For example, if a saddle is received on a Monday, it must be returned via post or delivered in person to Saddleworld Devonport or Launceston the following Monday.

Saddles sold in store at Devonport and Launceston Saddleworld, through our registered Saddle Fitters or online at automatically qualify for this trial. Saddles expemt from this trial are saddles which are on sale. *Please note that purchases made through Afterpay, Paypal pay in 4 and Zip Pay do not qualify for the trial. Additionally, saddles that have been discontinued by the manufacturer are exempt from this trial.

Saddleworld Devonport and Launceston reserve the right to refuse returns of saddles that have not met these terms upon arrival back to the store, and the saddles return to the owner is the their responsibility (ie organising a postage label etc - we can take it to the post office).