Saddleworld Devonport Returns & Refunds Policy

We understand that sometimes you may need to return an item. To qualify for a refund, products must be in their original condition with tags attached, and proof of purchase must be provided.

• Refund Requests: Must be made within 14 days of delivery unless the product is faulty or recalled.
• Exchanges: Allowed up to 30 days from the delivery date.

Exclusions:

• Feed, vitamins, and medical items are non-returnable unless faulty or recalled.
• Special orders are not eligible for change-of-mind refunds or exchanges.
• Sale items are non-returnable unless faulty. Please note, heavily discounted items may have slight imperfections - if you would like images sent before your order is dispatched please let us know.

How to Return an Item:

Before sending a return, please contact us at info@saddleworlddevonport.com.au or submit a return request via your account. Once your request is processed, we will provide a return authorization number.

• You may arrange your own postage or opt for us to handle the return shipping, which will be deducted from your refund.
• Please note that if your order qualified for "Free Freight over $200," postage costs will be deducted from your refund if you make a return.

Important Notes:

• The original postage charge cannot be refunded unless the order contains incorrect or damaged products.
• Postage costs for returns of items that are not faulty or damaged are the customer's responsibility.
• Refunds will be processed to the original payment method used.
• Saddleworld Devonport cannot accept returns on earrings, underwear, horse supplements, or horse feed unless faulty.
• We are not responsible for items lost or damaged during return transit.
• Any Buy Now Pay Later payments used, the fee to us for your purchase will be deducted out of your refund.

Saddles fall under a seperate Return Policy, please read here: Saddle Trial Policy