PRIVACY GUARANTEE

Devonport Saddleworld is dedicated to keeping your details private and secure. It is important that you are confident that any personal information you provide to us is treated with the highest degree of integrity and care.

Our Privacy Policy recognises your right to privacy. We understand that any personal information we may collect about you will only be used for the purposes set out in our policy to enable us to provide you with the best possible service.

PERSONAL INFORMATION

Personal information held by Devonport Saddleworld may include your name, date of birth ,current address, telephone numbers, email address and credit card details.

We only use your personal information to identify and process your orders, provide you with our newsletters (if you have subscribed) and to personalise your shopping experience with us.

No personal information will be controlled or stored without your direct permission.

We will not disclose your personal information to a non-associated party for the purposes of allowing them to direct market their products or services to you.

The safety and security of your personal information is priority for us. We will take all reasonable precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure by storing it in a secure environment and allowing access only to authorised persons.

When your personal information is no longer required for the purpose for which it was used or disclosed it will be destroyed or permanently de-identified.

DIRECT MARKETING

From time to time we may use your personal information to provide you with marketing information about our range of products, changes to our organisation or other services being offered by us. We may contact you via the mail, email or over the phone.

We will only send you these updates with your permission and you can cancel any time by simply phoning or emailing us. Once you have told us that you no longer wish to receive information about our products and services, we will not send you any further material unless we are required to do so by law.

SECURE ONLINE PAYMENT

The payment process is protected by industry standard encryption so that we can guarantee that no one can intercept your credit card details. You are fully protected while buying on line at Devonport Saddleworld. Customer credit card details are collected at each order, and are never Stored on the web server in any format. This eliminates the risk of customers' financial information being accessed by any third-party.

All customer account passwords are stored using a one-way encryption algorithm(MD5). No passwords are ever stored as plain-text.

PRICING

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).

Devonport Saddleworld’s pricing is in line with the recommended retail price for each item as defined by the manufacturer.

DISCLAIMER

While all reasonable care has been taken Devonport Saddleworld does not take responsibility for damage caused by any products purchased from us.

Manufacturer only warranties apply to goods purchased from Devonport Saddleworld

DELIVERY

When you spend $200 or more your order is posted for free.

When your order is under $200 it will be sent at a flat rate of $12.00

Please ensure that you provide a delivery address during business hours to reduce your liability as we do not take responsibility for lost or stolen orders that have not been signed for.

Orders will be despatched within two working days.

You will receive a tracking number when you place orders, please double check that these don’t land in your 'Junk Mail' folder.

RETURNS

Devonport Saddleworld understands that there may be some instances where you may want to return items. 

Before sending back a return, please email info@saddleworlddevonport.com.au and we will forward a simple form to fill out. Once we have processed your request we will forward you a return authorisation number in order to send your goods back.

The product MUST be in original condition with all labels attached and in original packaging and returned within 14 days of purchase.

The original postage charge cannot be refunded, unless your order contains incorrect or damaged products.

Refunds will be credited onto the purchaser's original credit card.